I have been playing with this casino for well over a year, I've won some and lost some, but payout has never been an issue. Always fast and easy, until today. After meeting the playthrough and requesting a withdrawal I get a reply saying declined, because I didn't remove 5.86 cents when i requested my payout. No problem. I go back in and remove it and process it again. This time they tell me declined for Over betting. I have NEVER gotten that before and have been playing as I always have when I received my payouts (Mostly $500) 10x max cashout. But not this time!When I reached out to support. they were not help. but I got an email saying. they will be crediting my original deposit back to my account and Good Luck... I want my 500 dollar winnings added back to my account and my withdrawal processed. This is ridiculous and something I have never experienced before. Not sure who's working there today, but someone needs to fix this.UPDATE 8/13Very impressed with the thorough review of my account and the context provided and the decision made as a one time curtesy. While not the full amount, I understand the rationale and decision and appreciate them making it right. This is experience I have been accustomed to and it has restored my positive opinion of them.
1397 people found this review useful
If you're really looking for a deep analysis or in doubt for which casino to play, this place worth a full read. You might not agree with the top positions, however, they have special bonus you can benefit from. Also, their free games library is just brilliant. No matter what kind of game you're looking for, they have it! and free! Best casino guide a tthe moment!
9884 people found this review useful
1 star: Bad – unacceptable experience, unreasonable and rude conduct.Your reviewAvoid this casino at all cost the RTP is shocking £80 deposited and won less than a tenner with £1.25 spins ....they are greedy!! RTP is supposed to be between 90 -98% I can assure you it isnt. Deposited about £700 over a couple of months....nothing returned. Customer support took time to connect to live chat nad argued that the casino rtp was really good and was the games that decided wether they pay or not I play lots of casinos and this is the worst i have ever encountered..same old crap from customer service...closed my account Avoid avoid avoid
9902 people found this review useful
I love this game because you can actually win real money. They also have really good games.
7491 people found this review useful